ProcessWorx CMDB
... Byestablishing a standard, centralized information repository through a configuration management Database (CMDB), IT organizations canestablish higher levels of service delivery, support and increase customer satisfaction...- Record and maintain CI attributes & it service dependencies- Establish & track CI ownership and accountability- Track CIs by type, owner, dept......
Tags: itsm, service management, service level agreement, sla, ola, service catalog, mof,
