Zeebob Software

AwaitingReply automatically displays you a list of the emails you've sent which have not yet received a reply... Drastically improves your email response rates without havingto keep track of who you need to follow-up with... Increase email productivity for all employees...

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CentreDesk is a freeware multi-user help desk solution...Easily assign logs to techniciansTime tracking (calculates holidays and working days) and flagged to indicate the current status and durationLogs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"Security ensures that only logs assigned to individual technicians can be viewed by them...Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:That the issue has been logged, and the detailsQuotations (approved or rejected)Invoicing (including a cancellation fee option) and a Batch Email facility...

Tags: helpdesk, freeware, call center, call centre, helpdesk software, help desk software, inventory, centerdesk, centredesk,